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STORE POLICY

CUSTOMER CARE

Welcome to The Positive Couple. By accessing or using our website, www.thepositivecouple.com ("Site"), you agree to comply with and be bound by these Terms of Use ("Terms"). Please read these Terms carefully before using the Site. If you do not agree to these Terms, you may not use the Site.

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1. Acceptance of Terms
By accessing and using the Site, you accept and agree to be bound by these Terms and any other applicable law. If you do not agree to these Terms, you should not use or access the Site.

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2. Changes to Terms
We reserve the right to change, modify, or update these Terms at any time. Any changes will be effective immediately upon posting on the Site. Your continued use of the Site constitutes your acceptance of such changes.

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3. Use of the Site
You agree to use the Site only for lawful purposes and in a way that does not infringe the rights of, restrict, or inhibit anyone else's use and enjoyment of the Site. Prohibited behavior includes harassing or causing distress or inconvenience to any other user, transmitting obscene or offensive content, or disrupting the normal flow of dialogue within the Site.

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4. Intellectual Property
All content, trademarks, and data on the Site, including but not limited to text, software, code, designs, graphics, photos, sounds, music, videos, applications, interactive features, and other content ("Content") are the property of The Positive Couple or its licensors. You may not use, distribute, reproduce, modify, adapt, publish, translate, create derivative works from, sell, or exploit any of the Content without our prior written permission.

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5. User Content
By posting or submitting any material (including, without limitation, comments, blog entries, photos, and videos) to the Site, you grant us a perpetual, irrevocable, non-exclusive, royalty-free, worldwide license to use, copy, modify, adapt, distribute, publicly display, and create derivative works from such material in any media.

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6. User Conduct
You agree not to:

Use the Site in any way that could damage, disable, overburden, or impair the Site.
Obtain or attempt to obtain any materials or information through any means not intentionally made available or provided for through the Site.
Impersonate any person or entity.

PRIVACY & SAFETY

The Positive Couple is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, www.thepositivecouple.com. Please read this Privacy Policy carefully. If you do not agree with the terms of this Privacy Policy, please do not access the Site.

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1. Information We Collect
We may collect information about you in a variety of ways. The information we may collect on the Site includes:

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Personal Data:
Personally identifiable information, such as your name, shipping address, email address, and telephone number, and demographic information, such as your age, gender, hometown, and interests, that you voluntarily give to us when you register with the Site or when you choose to participate in various activities related to the Site, such as online chat and message boards.

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Derivative Data:
Information our servers automatically collect when you access the Site, such as your IP address, your browser type, your operating system, your access times, and the pages you have viewed directly before and after accessing the Site.

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Financial Data:
Financial information, such as data related to your payment method (e.g., valid credit card number, card brand, expiration date) that we may collect when you purchase, order, return, exchange, or request information about our services from the Site.

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Mobile Device Data:
Device information, such as your mobile device ID, model, and manufacturer, and information about the location of your device, if you access the Site from a mobile device.

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2. Use of Your Information
Having accurate information about you permits us to provide you with a smooth, efficient, and customized experience. Specifically, we may use information collected about you via the Site to:

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Create and manage your account.
Process your transactions and send you related information, including purchase confirmations and invoices.
Administer promotions, surveys, and other Site features.
Improve our website to better serve you.

Send you marketing and promotional communications.
Respond to your comments, questions, and provide customer service.
Prevent fraudulent transactions, monitor against theft, and protect against criminal activity.
Compile anonymous statistical data and analysis for use internally or with third parties.


3. Disclosure of Your Information
We may share information we have collected about you in certain situations. Your information may be disclosed as follows:

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By Law or to Protect Rights:
If we believe the release of information about you is necessary to respond to legal process, to investigate or remedy potential violations of our policies, or to protect the rights, property, and safety of others, we may share your information as permitted or required by any applicable law, rule, or regulation.

Third-Party Service Providers:


We may share your information with third parties that perform services for us or on our behalf, including payment processing, data analysis, email delivery, hosting services, customer service, and marketing assistance.

Business Transfers:


We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.

Affiliates:


We may share your information with our affiliates, in which case we will require those affiliates to honor this Privacy Policy.

Business Partners:
We may share your information with our business partners to offer you certain products, services, or promotions.

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4. Security of Your Information
We use administrative, technical, and physical security measures to help protect your personal information. While we have taken reasonable steps to secure the personal information you provide to us, please be aware that despite our efforts, no security measures are perfect or impenetrable, and no method of data transmission can be guaranteed against any interception or other type of misuse.

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5. Policy for Children
We do not knowingly solicit information from or market to children under the age of 13. If we learn that we have collected personal information from a child under age 13 without verification of parental consent, we will delete that information as quickly as possible.

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6. Controls for Do-Not-Track Features
Most web browsers and some mobile operating systems include a Do-Not-Track (“DNT”) feature or setting you can activate to signal your privacy preference not to have data about your online browsing activities monitored and collected. No uniform technology standard for recognizing and implementing DNT signals has been finalized. As such, we do not currently respond to DNT browser signals or any other mechanism that automatically communicates your choice not to be tracked online.

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7. Options Regarding Your Information
You may at any time review or change the information in your account or terminate your account by:

Logging into your account settings and updating your account.
Contacting us using the contact information provided below.
Upon your request to terminate your account, we will deactivate or delete your account and information from our active databases. However, some information may be retained in our files to prevent fraud, troubleshoot problems, assist with any investigations, enforce our Terms of Use and/or comply with legal requirements.

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8. Contact Us
If you have questions or comments about this Privacy Policy, please contact us at:
Email: support@thepositivecouple.com

By using the Site, you agree to the terms of this Privacy Policy. If you do not agree with the terms of this Privacy Policy, please do not access the Site.

WHOLESALE INQUIRIES

Thank you for your interest in The Positive Couple! We are excited to offer our products for wholesale to retailers, businesses, and organizations that share our commitment to fostering positive relationships and personal growth.

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Why Partner with Us?

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  • High-Quality Products: Our range of products is designed to inspire and support couples on their journey towards a healthier, happier relationship.

  • Competitive Pricing: We offer attractive wholesale pricing with competitive margins for our partners.

  • Dedicated Support: Our team is committed to providing exceptional service and support to our wholesale partners.

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How to Apply: If you are interested in carrying The Positive Couple products in your store or business, please follow these steps:

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  1. Complete the Wholesale Application Form:

    • Fill out our Wholesale Application Form with your business details, including your business name, contact information, and a brief description of your store or business.

  2. Submit Your Application:

    • Email the completed form to wholesale@thepositivecouple.com. Please include any additional information that may help us understand your business and how our products fit within your offerings.

  3. Application Review:

    • Our team will review your application and get back to you within 5-7 business days. If approved, we will provide you with our wholesale pricing, minimum order requirements, and terms and conditions.

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Wholesale Terms and Conditions:

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  • Minimum Order Requirements: We require a minimum order quantity for all wholesale purchases. Details will be provided upon approval.

  • Payment Terms: Payment is required before shipment unless otherwise agreed upon. We accept various payment methods for your convenience.

  • Shipping: Shipping costs will be calculated based on the size of your order and the destination. We offer competitive shipping rates and efficient delivery options.

  • Returns and Exchanges: Please refer to our Wholesale Return Policy for information on how to handle returns or exchanges of wholesale orders.​

 

Contact Us: If you have any questions or need further information, please do not hesitate to contact us. Our team is here to assist you and ensure a smooth wholesale experience.

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Email: wholesale@thepositivecouple.com Phone: [Your Business Phone Number] Address: [Your Business Address]

Thank you for considering The Positive Couple. We look forward to building a successful partnership with you!

PAYMENT METHODS

Credit / Debit Cards
PAYPAL

Offline Payments

Payment Methods
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